On request products are items that are in stock with our supplier. Once you place an on request order, we place the order with our supplier and it is added to our next shipment of goods. This is normally within 30 days and as soon as we receive these products, we carefully pack and dispatch them to you.

We check the stock availability of on request items on a daily basis to ensure the best chance of securing an item. If for any reason, we have been unable to secure a product, we will be in touch within 24 hours and your order will be cancelled and refunded in full.

Please be aware that our supplier is likely to sell out of popular items fast as retailers normally make bulk purchases. Once an item has sold out, it will no longer be offered on request.

Payment for on request orders is processed during checkout.

If you have any questions, please email support@totostoybox.com or use the contact form.

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